Privacy Policy

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Effective Date: September 16, 2024

Introduction

Phaino Lighting (“we,” “our,” or “us”) respects the privacy of all visitors to our website and customers of our products. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws and industry standards.

By accessing or using our website, you consent to this Privacy Policy. If you disagree with any part of it, please discontinue use of our site and services immediately.

Information We Collect

We collect information in several ways, including directly from you and automatically through your interaction with our website.

Personal Information

You may provide personal details such as:

• Full name, company name, or business title

• Email address and phone number

• Shipping or billing address (if applicable)

• Information provided through inquiries, quote requests, or account creation

• Communication history related to our products or services

Automatically Collected Information

When you visit our website, we may automatically collect certain data, including:

• IP address and device type

• Browser type and version

• Date and time of your visit

• Pages viewed, time spent, and referring website

• Usage patterns tracked through cookies or analytics

This information helps us understand how users interact with our website and improve functionality, performance, and security.

How We Use the Information

We use collected information for purposes including but not limited to:

• Responding to customer inquiries, support requests, and quotes

• Fulfilling product or service orders and managing client relationships

• Improving website performance, usability, and product offerings

• Sending administrative or promotional communications (only with consent)

• Complying with applicable legal, regulatory, and contractual obligations

• Preventing fraudulent activity and ensuring website security

Data Sharing and Disclosure

We do not sell or rent personal data to any third parties. However, we may share information with trusted third parties who perform services on our behalf, such as:

• Web hosting or IT support providers

• Payment processors or logistics partners (if applicable)

• Professional advisers or auditors

• Legal authorities, when required by law

All such partners are required to maintain confidentiality and data security consistent with this Privacy Policy.

Data Retention and Security

We retain personal data only for as long as necessary to fulfill its purpose or as required by law.
Phaino Lighting uses commercially reasonable administrative, technical, and physical measures to safeguard information against unauthorized access, disclosure, or alteration.

Despite our efforts, no method of online transmission or storage can be guaranteed 100% secure. You acknowledge that you provide information at your own risk.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Personalize your browsing experience

• Collect website analytics and usage trends

• Remember preferences and optimize site performance

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some portions of the site may not function properly without them.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Accessing the information we hold about you

• Requesting correction or deletion of your personal data

• Withdrawing consent for marketing communications

• Requesting data portability or limiting data processing

Requests can be made using the contact information below, and we will respond within applicable legal timeframes.

External Links

Our website may contain links to external websites not controlled by Phaino Lighting. We are not responsible for the content, privacy practices, or security of such sites. Users are encouraged to review each site’s individual policies.

Policy Updates

Phaino Lighting reserves the right to modify this Privacy Policy at any time. Revisions will be posted on this page with an updated effective date.

Contact Information:
Phaino Lighting
Dallas, TX, USA
Phone: +1 (214) 629-5947
Email: sales@phainolighting.com